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Privacy Policy
Your privacy is important to us. It is Seth B. Donstein and Irina Balueva Real Estate SERHANT's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://baluevadonstein.com, and other sites we own and operate.
This policy is effective as of 17 April 2022 and was last updated on 17 April 2022.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Personal Information
We may ask for personal information which may include one or more of the following:
Name
Email
Phone/mobile number
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
to contact and communicate with you
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children's Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Irina Balueva
irina@serhant.com
Seth B. Donstein and Irina Balueva
Husband and Wife Team at SERHANT.
Ranked #1 Team In Sales Volume In NYC and #3 in Sales Volume Nationwide by Wall Street Journal's Real Trends as part of SERHANT TEAM 2018/2019
Husband and Wife Team at SERHANT. 2022
SERHANT. - The most followed real estate brand in the world! Last year sold nearly $1.45 Billion. 94.7% Closure Rate.
Global Reach via SERHANT. ADX
Marketing & Branding Innovation with SERHANT. ID Lab
Media & Production Capabilities with SERHANT. Studios
Social Media Expertise. Local Market Knowledge.
New Development Consulting with SERHANT. New Development
Ranked #1 Team In Sales Volume In NYC and #3 in Sales Volume Nationwide by Wall Street Journal's Real Trends as part of SERHANT TEAM 2018/2019
Global Reach via SERHANT. ADX
Husband and Wife Team at SERHANT. 2022
Marketing & Branding Innovation with SERHANT. ID Lab
SERHANT. - The most followed real estate brand in the world! Last year sold nearly $1.45 Billion. 94.7% Closure Rate.
Social Media Expertise. Local Market Knowledge.
Media & Production Capabilities with SERHANT. Studios
New Development Consulting with SERHANT. New Development
Why work with Irina and Seth at SERHANT?

When you work with us, you're working with someone that combines market expertise with entrepreneurial innovation. We will listen to your needs and goals, use data and creativity to optimize your property for potential buyers, and stand beside you for every step of the selling process.

With SERHANT. ADX, we put your listing in front of more potential buyers worldwide than anyone else. We welcome expectations because we hold ourselves to the highest standard. We know that trust is earned through delivering results and that our success is defined by yours.

If you're considering selling your home, or just want to get a sense of what your home would get on the market, we would love to meet.
Global Reach via
SERHANT.
ADX
Our tech-powered innovation platform gives our sellers unparalleled exposure and amplification while allowing them to pinpoint their target market and reach buyers they never could have using traditional sales techniques.
Media & Production via
SERHANT.
Studios
Our full-service in-house marketing and production hub that allows us to create unique, high-impact content strategically designed to resonate with the largest real estate audience in the world.

Marketing & Branding
SERHANT.
ID Lab
Our strategic sales collective and ideation workshop that generates compelling communications for each listing. We believe that each home is unique and deserves to have its own identity.
Our vision
Your Success is Our Success.
SERHANT. grew from being the #1 sales team in the world's toughest market to a full-service brokerage firm that is revolutionizing the traditional real estate model.
Discover Your Home's Value
Curious to know what your home is worth? Designed by in-house analytics experts, our home-value reports leverage real-time pricing and market data based on regional and neighborhood sales trends. Get your free report and contact us to talk about your home.
Learn more
Become a SERHANT. Signature Listing.
Properties valued at more than $10M can become a SERHANT. Signature listing and gain access to a range of premium, white-glove services.
Learn more
At SERHANT., we sell a home every
3 hours and 42 minutes
#1 Followed Real Estate Firm on the Planet
3 500 000+
GLOBAL FOLLOWERS & COUNTING
100M
IMPRESSIONS PER MONTH
$1.45B
LAST YEAR SOLD
94.7%
CLOSURE RATE
Success Starts by Doing Things Differently

SERHANT. is the first real estate company launched and designed for the marketplace of tomorrow. We grew from the #1 ranked sales team in New York City into a full-service firm that is revolutionizing the traditional real estate model.

At SERHANT., we do things differently. Our in-house production and branding teams - SERHANT. Studios and ID Lab - develop disruptive content that engages the market by exploring new creative frontiers and redefining pathways to connect. Our tech-powered innovation platform, SERHANT. ADX, gives our listings unparalleled exposure by reaching more buyers than anyone else. We are driven to succeed, understanding of client needs, and trained to balance established sales strategies and techniques with innovative thinking.

We understand that it's more important than ever to help our clients and partners adapt to behavioral and market changes being driven by generational shifts and technological advances in society, and by combining traditional brokerage services with innovative production and marketing capabilities, we know how to do that better than anyone else.
PASSION
We're relentless and passionate with everything we do. We challenge each other to make each other better.
CREATIVITY
Creativity is in our DNA. Sharing impactful stories and developing out-of-the-box solutions is what sets us apart from the crowd.
EMPATHY
We're not just agents, we're people. We've been in your shoes and we know that being understanding and supportive for every step of the real estate process is part of our job.
INNOVATION
We sold homes on TV before anyone else. We sold homes on YouTube before anyone else. Whatever comes next, we'll do it before anyone else because we're a brokerage for the marketplace of tomorrow.
Your Success. Amplified.
SERHANT. — the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation, and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

Letter from our CEO Ryan Serhant:
The Best Minds in Real Estate, In Your Inbox.
Get the latest from The Balueva Donstein Team SERHANT. Subscribe.
*By signing up, you agree to our Privacy Policy
Our Clients Love Us
Irina and Seth are tremendous. They make the whole process so easy and are always willing to go above and beyond for their clients.
Faron Wiesen
Sold a condo home in Queens, NY
Knowledgeable professionals who keep things productive and low stress. Love working with them!
AmFil Realty, LLC.
Sold a house in Brooklyn, NY
Absolutely a great team! Their hard work and dedication to their clients are impressive. They love what they do and I highly recommend them.
Kate Uglova
Helped me find an apartment home in Brooklyn, NY.
Irina and Seth are great. Very professional, knowledgeable, personable, responsive. Amazing husband and wife team!
Regina Badzio
Sold a Condo home in Manhattan, NY.
Working with Irina was incredible. She went above and beyond, helping me through every step of the process of trying to buy an apartment. She's the perfect combination of sweet and efficient--you couldn't imaginer a lovelier person, yet she gets the job done like a pro.
Samuel Willson
Bought a Condo home in Brooklyn, NY.
A beautiful person and an excellent agent! I'd give her an award if I could.
Sarah Lewin
Helped me find an apartment home in Brooklyn, NY.
Irina was great! Finding the right apartment in NY is never an easy task, and after spending three weeks dealing with a handful of other realtors and properties, meeting her was so refreshing. Throughout the whole process she was genuinely pleasant and upfront about everything we asked. She guided us with the application process and provided tips on ways to make the best impression with the landlord. She even left a few welcome gifts waiting for us on our moving day; a small gesture that really meant a lot. It was easily the best experience i've had dealing with a realtor; definitely recommend!
Kati Lacker
Helped me rent a Townhouse home in Brooklyn, NY.
I was initially cautious when a previously unknown broker, Irina Balueva, contacted me—an independent, absentee landlord, seeking to find new tenants for a Manhattan condo—and offered to help me rent out the apartment I'd advertised, the only property I own. Having leased out the unit from a distance for almost three decades, I had seldom worked with brokers, and most of my limited experience with them had not been good. Whereas I'd seen other brokers cut corners in ways that approached malpractice, Irina proved herself a consummately responsible professional. Invariably both competent and cheerful, she turned what can be an agonizing ordeal into a manageable (and sometimes pleasurable) experience. Within a very limited timeframe, Irina located interested candidates and navigated them through what is often a daunting condominium management approval process. After securing approval for the lease, my new tenants remarked to me that her kindness, responsiveness, and directness contributed to their decision to rent my unit. We all appreciated her readiness to set up a videoconference among us, so that the tenants and I could get introduced to one another in a way that will likely establish the foundation for a successful tenancy. (And after my new tenants moved in, I was stunned to learn that she'd left a cake for them on their moving day.) Irina worked diligently for the fee that I paid her, and I would strongly recommend her services to anyone, whether an owner, a would-be tenant, or a buyer. She brings a rare commodity that money cannot buy in real estate dealings: consistent honesty.
David Harris
Found a tenant for an Apartment home in New York, NY.
Sell With Us!
We put your property in front of more potential buyers worldwide than anyone else.
Let us show you how!
*By signing up, you agree to our Privacy Policy.
Seth B. Donstein and Irina Balueva
Husband and Wife Real Estate Team at SERHANT.
Phones:
+1 845 853 9925 (Seth)
+1 347 5251021 (Irina)
Emails:
seth@serhant.com
irina@serhant.com
Location:
372 W Broadway New York NY 10012
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